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FAQ

SHIPPING, DELIVERY & PICKUP

Shipping is available to the U.S. only. Shipping is processed using USPS and all shipping prices are generated by weight and customer location. 

Pickup is ONLY available for customers able to pick up in Central Indiana. Please do not select this option unless you are able to set a date, time, and place to pick up your item in a timely manner. Please contact me via Instagram DM @CriminallyCuteCrochet or via email at criminallycutecrochet@gmail.com to discuss pickup options.

RETURN POLICY

Returns and refunds are not available for any item after it has shipped. If an item arrives damaged, flawed, or an incorrect item was delivered please reach out to me as soon as possible to remedy the issue. I will do my best to fix any mistakes or issues with a product.

CUSTOM ORDERS

Custom orders can be placed via Email or Instagram DM which can be found on the contact page of this website. Custom orders can be any item previously seen on my page, or items that I have not posted before. Feel free to bring me any ideas and we can work together to make something awesome! As an artist I reserve the right to deny a custom order for any reason. Custom order pricing will be quoted at the time of discussion. Payment is due up front before I can begin working on any order. Your order will NOT be started, completed, or finished by the date I have given you until payment is received. If payment is not received in a timely manner I reserve the right to move the completion date back as I see fit. I understand that handmade goods can be pricey so please know that I am willing to work within budgets and will be realistic with you about my material options and pricing options available.

MADE TO ORDER ITEMS

Made to order items are started when the order has been placed. Please allow 1-3 weeks for completion of any item. The 1-3 weeks does NOT include shipping time. This is subject to change as demand for products fluctuates. If you are concerned about an order being completed or arriving in time please reach out to me for clarification and I will do my best to clarify the timeline for your specific product. Any personalization options, color choices, or other substitutions made to an item cannot be changed after an order has been placed. If there is an issue with the selections submitted please reach out to me to clarify and I will do my best to record the correct selections for your purchase if possible.

 

IN PERSON EVENTS

Any and all in person craft fairs, markets, or other vendor opportunities will be advertised on Instagram, Facebook, and this website. If you are looking for an opportunity to shop my selections at an in person event I suggest turning on post notifications on Instagram as that is where I am most active. 

Any vendor opportunities or events you would like to see Criminally Cute Crochet attend can be sent to my email CriminallyCuteCrochet@gmail.com. I can never guarantee if a proposed event will fit into my schedule but I always welcome new event opportunities and am on the lookout for new events to vend at in Indianapolis and greater Indiana.

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